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Lumen Customer Care & Services
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Travel companies are facing increased competition, from global providers and new entrants. That competition, from global providers and new entrants. That competition limits your ability to raise prices to match cost increases
Customer Care
At Lumen Media we offer a unique combination: travel industry expertise and global business process outsourcing (BPO) experience.
Our team has long hands-on experience managing travel engagements.
From customer care strategies to administrative travel industry services, we have creative solutions to solve even your most complex problems.
Business Process Outsourcing
Customer Service: We help clients make the value connection with customers, via traditional and alternative support channels: phone, social media, chat, and email.
Business Intelligence
Collections
Customer Relationship
Sales
Technical Report
Social Media
Social media have emerged as a powerful – and increasingly essential – channel for gauging consumer preferences and demands. Your company may have joined the social media revolution, but is struggling with what to do next. How do you turn random conversations into a focused strategy that improves customer satisfaction? We help enterprises plan, deploy and maintain effective social media strategies that integrate with CRM solutions. Partnering with industry leaders in Web 2.0 technology, marketing, and knowledge management, we can help you harness the power of the social media landscape – and take your customer experience to the next level.
Fulfillment: Front-End Customer Interaction Center Services
Real-time order management
Automated payment processing
Advanced letter shop
Our print and mail room functionality, for example, provides quantifiable savings. And our centralized processing centers, electronic form redesign, and management services can combine to streamline your operations, offering significant cost reductions.